1. Overview
Laabam.Shop facilitates returns and refunds between buyers and independent third-party sellers in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Note
Since products are sold by independent sellers, return and refund policies may vary by seller and product category. Always check the product page for seller-specific return terms before purchasing.
2. Return Window
Every product page shows its return window, counted from the date of delivery. For most products it is 7 days. By category:
| Category | Return Window |
|---|---|
| Fashion, Jewellery, Furniture, Home & Kitchen, Electronics | 7 days from delivery |
| Beauty & Personal Care | 7 days from delivery if unopened and sealed; opened items only if damaged or defective |
| Food, Groceries & Perishables | Non-returnable (unless damaged on arrival) |
A product's own page always has the final word on its return window.
3. Conditions for Return
To be eligible for a return, the following conditions must be met:
- ✓ Product must be unused, unworn, and in its original packaging.
- ✓ All tags, labels, accessories, and freebies must be intact.
- ✓ Product must not be damaged due to misuse by the buyer.
- ✓ Proof of purchase (order ID or invoice) is required.
- ✓ Return request must be raised within the applicable return window.
Important
Products that fail the quality check during return inspection may be sent back to you. Ensure items are in original condition before initiating a return.
4. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- ✕ Customised or personalised products.
- ✕ Intimate apparel, swimwear, and innerwear (hygiene reasons).
- ✕ Opened beauty, skincare, and health products.
- ✕ Downloaded or activated digital products.
- ✕ Gift cards, vouchers, and prepaid recharges.
- ✕ Jewellery items with broken seals.
- ✕ Perishable food and grocery items.
- ✕ Products marked as "non-returnable" on the listing page.
5. How to Initiate a Return
Follow these simple steps to return a product:
Log In
Sign in to your Laabam.Shop account.
Go to My Orders
Navigate to My Orders and select the order you want to return.
Select Return
Click the "Return" button next to the item and, in the "Request Return" form, choose a reason for the return.
Upload Photos
If the product is damaged or defective, upload clear photos as evidence.
Schedule Pickup
Choose a convenient pickup date and time slot, or select a drop-off location.
Pack the Product
Repack the item securely in its original packaging with all accessories.
Note
You'll receive a confirmation email once your return request is approved. Track the return status from your My Orders page.
6. Refund Timelines
Refunds are initiated within 48 hours of the returned product being inspected and approved. The timeline for the refund to reflect in your account depends on the payment method:
| Payment Method | Refund Timeline | Refund To |
|---|---|---|
| UPI | 5–7 business days | Original UPI ID |
| Net Banking | 5–7 business days | Original bank account |
| Credit / Debit Card | 7–10 business days | Original card |
| Wallet / BNPL | 3–5 business days | Original wallet/account |
| Cash on Delivery | 7–10 business days | Bank account (NEFT/IMPS) |
For COD orders, you'll need to provide your bank account details for the refund transfer.
7. Cancellations
Before Shipping
Orders can be cancelled at no cost before the seller ships the product. Full refund will be processed immediately to your original payment method.
After Shipping
Once an order has been shipped, it cannot be cancelled. You will need to wait for delivery and then initiate a return as per the return policy.
Partial Cancellations
Cancelling from My Orders cancels the whole order. To cancel just one item before it ships, contact support and we'll arrange it with the seller.
8. Damaged or Defective Products
Important
If you receive a damaged, defective, or wrong product, you are entitled to a full refund or free replacement regardless of the product category's return policy.
What to do:
- 1.Report the issue within 48 hours of delivery.
- 2. Take clear photos of the damage, packaging, and shipping label.
- 3. Raise a return request with the reason "Defective / Damaged product".
- 4. We'll arrange a free pickup and process refund/replacement within 48 hours of pickup.
9. Replacements & Exchanges
Replacements are available for eligible products subject to stock availability:
- ✓ Free replacement for damaged, defective, or wrong products.
- ✓ Size/colour exchange available for fashion items (within return window).
- ✓ Replacement dispatched after return pickup is completed.
- △ If the replacement is unavailable, a full refund will be issued.
- △ Each order is eligible for one replacement only.
10. Seller Disputes
If a seller rejects your return request and you believe the rejection is unfair:
Raise an Escalation
Open the rejected return request, click "Raise a dispute", and then click "Escalate to Laabam" for mediation.
Provide Evidence
Upload photos, videos, or any supporting documentation for your claim.
Mediation
Our team will review the case and communicate with both parties.
Resolution
A final decision will be made within 7 business days. Our decision is binding on the seller.
You may also file a complaint with the National Consumer Helpline (1800-11-4000) or on the INGRAM portal (consumerhelpline.gov.in).
11. Consumer Rights
As a consumer in India, you are protected by the following legislation:
Consumer Protection Act, 2019
Right to be informed, right to choose, right to seek redressal, and right against unfair trade practices.
E-Commerce Rules, 2020
Mandatory display of return/refund/exchange policies, seller details, and grievance redressal mechanisms.
IT Act, 2000
Protection of personal data shared during order and return processes.
Legal Metrology Act
Right to accurate product descriptions, MRP display, and quantity declarations.
12. Contact Us
Need help with a return or refund? We're here for you:
Refund Support
support@laabam.shopHelp Center
Visit Help CenterDispute Resolution
Within 7 business days
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