1. About
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns related to products, services, data privacy, or any aspect of the Laabam.Shop platform.
ℹ️ Note
The Grievance Officer is your designated point of contact for all complaints. We are legally obligated to acknowledge and resolve grievances within the timelines prescribed by Indian law.
2. Grievance Officer Details
3. How to File a Grievance
You can file a grievance through any of the following channels:
1Email
Send your complaint to: grievance@laabam.shop
Include your registered email/phone, order ID (if applicable), and a detailed description of the issue.
2Help Center
Visit the Help Center and submit a ticket under "File a Grievance". Attach supporting documents or screenshots.
3In-App
Open the Laabam.Shop app → Profile → Help & Support → File a Grievance. Available on both Android and iOS.
4. What to Include
To help us resolve your grievance quickly, please include:
Your Identity
Full name, registered email address, and phone number.
Order/Transaction Reference
Order ID, transaction ID, or invoice number (if applicable).
Description
A clear and detailed description of the issue, including dates and relevant events.
Evidence
Supporting documents — screenshots, photos of damaged products, email threads, etc.
Desired Resolution
What outcome you are seeking (refund, replacement, correction, apology, etc.).
ℹ️ Note
The more detail you provide, the faster we can investigate and resolve your complaint.
5. Response Timeline
48 hours
Acknowledgement
We confirm receipt of your grievance and assign a tracking ID.
15 days
Initial Response
We investigate and provide a preliminary response or update.
30 days
Final Resolution
Complete resolution as mandated by Consumer Protection Rules.
You will receive email updates at each stage. If we need additional information, we will contact you via your registered email or phone.
6. Types of Grievances
The Grievance Officer handles complaints related to:
Product Issues
Defective, damaged, wrong, or counterfeit products received.
Order & Delivery
Non-delivery, delayed delivery, partial shipments, or wrong address delivery.
Refunds & Payments
Pending refunds, incorrect charges, double payments, or payment failures.
Seller Disputes
Unresponsive sellers, unfair return rejections, or misleading product listings.
Data & Privacy
Unauthorized use of personal data, data breach concerns, or deletion requests.
Platform Issues
Technical issues, account access problems, or content complaints.
7. Escalation
If you are not satisfied with the resolution provided by the Grievance Officer, you can escalate your complaint through these channels:
Grievance Officer
30 daysInitial complaint — filed via email, help center, or in-app.
Senior Management
15 daysIf unsatisfied with Level 1 resolution, request escalation to senior management.
External Authorities
VariesFile a complaint with the National Consumer Helpline, Consumer Forum, or Data Protection Board.
8. Consumer Forums & External Bodies
You may also approach the following authorities directly:
Consumer Disputes Redressal Forums
- • District Forum — Claims up to ₹1 crore
- • State Commission — Claims ₹1 crore to ₹10 crore
- • National Commission — Claims above ₹10 crore
E-filing: edaakhil.nic.in
Data Protection Board of India
For grievances related to personal data under the DPDP Act, 2023. Contact: as notified by the Government of India.
9. Your Rights
As a consumer in India, you are entitled to the following rights:
Right to be Heard
Your complaints must be acknowledged and addressed within the prescribed timelines.
Right to Seek Redressal
You can approach consumer forums for compensation if your grievance is not resolved.
Right to Information
Full transparency about product details, seller identity, pricing, and policies.
Right to Safety
Protection against products that are hazardous or do not meet safety standards.
Right to Choose
Access to a variety of products and sellers without restrictive practices.
Right to Data Privacy
Control over your personal data, including the right to access, correct, and delete.
10. Contact Us
Reach out to us through any of these channels:
Grievance Officer
grievance@laabam.shopGeneral Support
support@laabam.shopConsumer Helpline
1800-11-4000
Need to File a Complaint?
Send us a detailed email or use our Help Center to submit a grievance ticket.
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